Welcome to the Support Center
BGE Digital Distribution
Visit: support.bgedistribution.xyz
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number, which you can use to track the progress and responses online.
For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Pre-Distribution
- ID Verification process (Step by Step)
- UPC and ISRC codes
- Global Release Identifier (GRid)
- Available genres
- Artist Roles
- Release and track languages
- Cover art requirements
- Audio files requirements
- Covers licenses management
- Audio Analysis Tool
- Use of Samples
- Metadata at album and track level
- How to credit author and composer’s full name to your tracks
- Electronic Music: Common mistakes
- How to Setup the Digital & Original Release Date of an Album
- How to deliver explicit content
- How to update artists information
- Artist ID directly from the platform
- DSP Requiring Label Authorization
- Distribution
- Audio Master Formats
- Publication timing
- Common concerns during the distribution process
- Restricted Content on DSPs
- Catalog transfer process
- Animated Album Covers